These are the terms and conditions on which company supplies products to you, whether in store or by phone, via our website (www.enzonutrition.uk) and via our mobile, tablet or other applications (our “Sites“).
Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference.
By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.
If you have any questions relating to these terms and conditions please contact us at [email protected]before you place an order.
Your use of our Sites, and any orders you place, is governed by our Terms of Use, Privacy Policy and our Cookie Policy. Please take the time to read these, as they include important terms which apply to you
INFORMATION ABOUT US
Our website is operated by Webrevolve (“Site”) and our Site is operated by Enzo Nutrition Ltd (“we“, “our” or “us“). We are registered in England and Wales under company number 10132161 Enzo Nutrition Ltd, Unit 32 Weaver Industrial Estate, Blackburne Street, Liverpool, England , L19 8JA. We are not VAT registered.
SERVICE AVAILABILITY
There is no minimum spend for delivery. We offer a delivery service to certain prescribed areas of the UK being Liverpool (L) postcode and (WA) postcode such as Widnes, to ensure that our products are at their best when they reach your door. If you live outside a prescribed delivery area, you will not be able to have our products delivered to your door although you may collect any products you order from us. Please contact us for further information as to delivery availability.
Our delivery days are Sunday and Wednesday between 11am and 5pm. If your address is a business premises, our Sunday delivery will be on Monday. You will receive an automated text message when your order is on its way.
For the safety of our drivers, a driver will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels.
If you are not in your chosen address to receive your delivery and you haven’t instructed us to delivery elsewhere e.g. to a neighbour or a different address, your meals will be returned to our café and you will have to collect your meals from there. We will not arrange a re delivery. The address of the café for collection is Unit 32, Weaver Industrial Estate, Garston L19 8JA.
Collection – For the first batch of your meals you can collect from our café on a Sunday from 11am until 1om and any time after 8am on a Monday up until 3pm. For the second batch of meals they will be ready to collect form 11am on the Wednesday up until 3pm and also we will hold your meals on a Tuesday all day in our fridge from 8am until 3pm.
If you miss the order cut off which is 8pm every Friday, for the following week, your order is automatically submitted for the next weeks meal prep.
ORDERING
You may only place orders if you are at least 18 years old. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.
To order follow our simple online ordering process by choosing a package that suits your dietary needs; we range from 5 meals per week up to 24 meals. You will then be able to fill your bag with meals split between two different delivery slots. Once both delivery bags are full, you will be able to proceed to checkout and complete your order.
If you place an order via our Site, you will be presented with confirmation on your screen that your order has been received and accepted by us. Your contract is only formed when you have been presented with this confirmation.
You will also receive a confirmation email. Please make sure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order. Please also ensure that, where you have placed an order for collection, you have ordered from the correct Store.
If you place an order in the cafe, your contract will be formed when you receive your receipt of purchase.
PRODUCTS
All products are subject to availability. In most cases we will offer an alternative for any out-of-stock item.
We do not use nuts in our products unless expressly stated, however, some ingredients are produced in factories that handle nuts and some ice creams contain nuts. For full ingredient lists, nutritional and allergen information please contact us.
We have a busy working environment and there is a risk of cross-contamination between meal ingredients. If you have an allergy we kindly ask that you do not order online. Instead, please telephone us and inform your order-taker at the cafe directly in full of your allergies.
We do have a number of options available for vegetarians which are indicated on our menu.
Great care is taken in the preparation of all our products, however, we cannot guarantee that all bones from meat products have been removed and some may remain. Olives may also contain stones.
If in doubt please contact us for further information.
AVAILABILITY AND DELIVERY
We strive to maintain on-time delivery in the slots agreed. However, unfortunately, things do not always go to plan and factors outside of our control such as the weather and traffic conditions may occasionally prevent us from achieving this. Any agreement for delivery slots at estimates only and do not guarantee accuracy.
This means that you will not be entitled to cancel your order or claim compensation if your order isn’t fulfilled as agreed. Should you be unsatisfied with your order you can follow the standard process available to all customers and contact us to discuss your concerns.
We will do its best to fulfil your order in accordance with the date and time confirmed to you at the time of your order.
Delivery charges may apply, please ask in cafe for details.
CANCELLATION
You have the right to cancel an order by telephoning the café on 07748591759. We cannot accept any cancellations after the cut off time for meal preparation orders bring 8pm each and every Friday. Enzo Nutrition reserves the right to charge in full for prepared meal packages if enough cancellation notice is not given. You may be charged the full price of the order and no refund in full or part will be due to you. Any refund due for cancellation is at the sole discretion of Enzo Nutrition Ltd.
In the unfortunate circumstance we need to cancel your order after it has been accepted, we will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your purchase.
PRICE AND PAYMENT
Prices are as quoted on our menu at www.enzonutrition.uk.Prices in our cafe may change from time to time, although changes will not affect orders already placed (unless due to a technical error). Prices include VAT.
Payments, for orders placed via the Site, are made directly to us through the use of Payzone Gateway to offer a more secure way of paying. You can pay cash for orders if purchased in the café.
OUR LIABILITY
If we fail to comply with these terms, weare responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the purchase price you paid for the order applicable to your claim.
However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you and us at the time of your purchase.
We only supply products for private and business use. You agree not to use any product for commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude or limit our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- any liability which cannot legally be limited or excluded.
WRITTEN COMMUNICATION
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Site. For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
If you wish to contact us at any time please see the information provided under the “contact” tab of our website.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a “Force Majeure Event“).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- strikes, lock-outs or other industrial action;
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- fire, explosion, storm, flood, extreme snow, ice, earthquake, subsidence, epidemic or other natural disaster;
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- impossibility of the use of public or private telecommunications networks;
- the acts, decrees, legislation, regulations or restrictions of any government; or
- non-performance by suppliers or subcontractors.
WAIVER
If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we waive a default by you, this will only be done in writing, and will not mean that we will automatically waive any later default by you.
SEVERABILITY
Each of the paragraphs of these terms and conditions operates separately. If any Court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
ASSIGNMENT
We may transfer our rights and obligations under any contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.
ENTIRE AGREEMENT
These terms and conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.
VARIATION OF THESE TERMS AND CONDITIONS
We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.
THIRD PARTY RIGHTS
No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.
LAW AND JURISDICTION
Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
